We accept returns on every order. If your watch isn’t right, you have 30 days from the day it’s delivered to send it back for a full refund. There is no restocking fee.
What qualifies for a return
To be eligible for a refund, your return needs to meet three conditions:
- The watch is unworn and in the condition you received it
- It comes back in its original packaging, including the box and any spare links or tags
- You start the return within 30 days of delivery
If you’re not sure whether your return qualifies, ask us first — we’d rather sort it out before you ship anything.
How to start a return
Email support@tiktokbling.com or use the form on our contact page and include your order number. We reply within 1 business day with the return address and step-by-step instructions. Please wait for that reply before shipping anything — the return address is provided at that point, and returns sent elsewhere can’t be tracked to your order.
Who pays return shipping
- Our fault: if your watch arrived damaged, faulty, or not as described, we pay the return shipping.
- Change of mind: if you simply don’t want the watch anymore, you cover the cost of sending it back.
- Either way: there is no restocking fee. You’re refunded the full price you paid for the watch.
When you’ll get your refund
We issue your refund within 3 business days of receiving the return. It goes back to your original payment method and typically appears in your account within 5-10 business days, depending on your bank or card issuer. We’ll email you the moment the refund is processed.
Damaged or wrong item
If your watch arrives damaged or you received the wrong item, email a photo to support@tiktokbling.com within 7 days of delivery. We’ll send a free replacement, and in most cases you won’t need to return the original at all. Every watch is also covered by our 12-month replacement warranty, so faults that show up later are covered too.
Order never arrived
If your tracking hasn’t moved for 15 or more days, get in touch and we’ll make it right with a replacement or a full refund — your choice. You shouldn’t have to chase a parcel that’s gone quiet, so let us do that part.
Questions before you buy
Not sure about a size, a stone, or a strap? Email support@tiktokbling.com or reach us through the contact form before you order — a quick question now beats a return later.