We accept returns on every order. If your watch is not right, you have 30 days from the day it’s delivered to send it back for a full refund. There is no restocking fee.
What qualifies for a return
To be eligible for a refund, your return needs to meet three conditions:
- The watch is unworn and in the condition you received it
- It comes back in its original packaging, including the box and any spare links or tags
- You start the return within 30 days of delivery
If you are unsure whether your return qualifies, ask us first; we would rather settle it before you ship anything.
How to start a return
Email support@tiktokbling.com or use the form on our contact page and include your order number. We reply in writing within 1 business day with where the item goes, who pays the postage and what you will get back, plus step-by-step instructions. Please wait for that reply before shipping anything — the return address (which may be outside your country) is provided at that point, and returns sent elsewhere can’t be tracked to your order.
Who pays return shipping
- Our fault: if your watch arrived damaged, faulty, or not as described, we pay the return shipping.
- Change of mind: if you simply don’t want the watch anymore, you cover the cost of sending it back.
- Either way: there is no restocking fee. You’re refunded the full price you paid for the watch.
When you’ll get your refund
We issue your refund within 3 business days of receiving the return. It goes back to your original payment method and typically appears in your account within 5-10 business days, depending on your bank or card issuer. We’ll email you the moment the refund is processed.
Damaged or wrong item
If your watch arrives damaged or you received the wrong item, email a photo to support@tiktokbling.com within 7 days of delivery. We’ll email you a prepaid return label, so sending it back costs you nothing. Once the watch reaches us, the choice is yours: a full refund, or a replacement sent out to you. Every watch is also covered by our 12-month replacement warranty, so faults that show up later are covered too.
Order never arrived
If your tracking hasn’t moved for 15 or more days, get in touch and we’ll make it right with a replacement or a full refund — your choice. You should not have to chase a parcel that has gone quiet; that part is ours.
Questions before you buy
Not sure about a size, a stone, or a strap? Email support@tiktokbling.com or reach us through the contact form before you order — a short question now is better than a return later.
Who you are buying from
Operated by: MOUR, a registered business name of Muhammad Zen Akhtar
Email: support@tiktokbling.com
Phone: +1 647-739-5724
Address: 89 Cherrytree Drive, Brampton, ON L6Y 3P1, Canada